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Further questions? Request a call back now. operates on a 14-day refund policy. A refund will be honoured if the watch is returned in unworn, undamaged and untampered condition. You must return the watch using an insured and tracked shipping service. For further details on our refund policy please click here.

Yes, all of our watches are sourced from authorised dealers only and are identical to you buying it from their physical store direct. (Serial number, warranty, certificates, packaging, manual etc.) Our watches include an authorised dealers stamped warranty; beware of other companies who offer 3rd party warranties on their products.

If there are any issues with your watch you may visit your local dealer to have the watch inspected under the manufacturer warranty. If your watch is damaged through the post please contact us immediately after receiving the package so we can assist.

Once you place an order with us a member of the team will immediately begin processing your purchase.

For in stock watches, delivery is typically 3-7 working days throughout the UK and EU. International orders are subject to customs checks which may cause delays, however we ship using FedEx International Priority Shipping which takes 4-8 working days.

If you purchase a watch which is currently out of stock, you can expect delivery within 2-3 weeks. A member of our team will keep you highly informed throughout the whole delivery process. We provide delivery notifications and tracking details on all orders which allows you to monitor your purchase progress.

We source our watches directly from authorised dealers who are restricted on the discounts they can offer their customers. As an independent retailer of Swiss watches, we are not limited to the discounts we can offer our clients. We are an online based firm which are free from large physical store overheads and therefor can reduce our margins to offer you incredibly competitive prices. Through years of trading in the watch industry we have successfully formed partnerships with a number of authorised dealers allowing us to source any watch from our variety of Swiss watch brands.

We offer free shipping on all UK orders. For international orders, we charge a £25.00 shipping fee.

We understand your concerns when having your newly purchased watch sent through the post. A member of our team carefully inspects the watch before shipment and ensures the product is packaged safely and securely. only use reputable shipping companies; DHL / Royal Mail & FedEx. Furthermore, all deliveries are covered by sufficient insurance and will be tracked until signed for. We have never encountered any issues when shipping our products.

Yes, all of our watches are unworn in box with papers and manufacturer's contents. Our watches are sourced from authorised dealers only and are identical to you buying it from their physical store direct. (Serial number, warranty, certificates, packaging, manual etc.). is PCI DSS Compliant meaning we process, store and transmit all payment information via a securely encrypted environment. We accept all payments through SagePay and our website is encrypted to SSL certificate standards. Additionally, all of our customers receive £100,000 McAfee identity protection.

We use SagePay and PayPal to process our online transactions meaning we can accept all major Debit and Credit Card payments such as Visa, VisaDebit, MasterCard and Maestro. We unfortunately do not accept cheques payments.

Yes, we stand by our products and only associate ourselves with 100% genuine watches. All of our watches are sourced directly from authorised dealers only and are identical to you purchasing it from their physical store direct. abides by a strict policy and we do not associate ourselves with grey watches / replica watches.

You may contact us via email at, alternatively you can organise a call back where a member of our team will phone you at a convenient day / time. Please refer to our contact us page here. Here at Swiss Timepieces, we strive to take great care of all our customers to ensure they receive the highest standard of service and enjoy a smooth, professional experience whilst purchasing one of our luxury timepieces. We have ensured our website is secure, professional and easy to navigate, so our customers can enjoy a pleasant and relaxed transaction. Should you have any further questions or concerns please do not hesitate to get in touch.