Below are frequently asked questions relating to our returns & refund policy.

Yes, we offer a 14-Day returns policy on all eligible products. Bespoke items are not eligible for a refund. You can read our full refund policy here.

Once the item has been returned to us in unworn condition, we will issue your refund within 3 working days. 

If you would like to process a return please contact us immediately. A member of our team will be in touch to guide you through the returns process and provide shipping information.

There are no fees or charges when returning an item to us. 

Once you have contacted us regarding your return, a member of our team will provide our returns address. All returned items must be sent by an tracked & insured delivery method and securely packaged. We recommend DHL Express or Royal Mail Special Delivery.

You may view our full refund and returns policy here.

We offer 1 complimentary ring resize with every engagement or wedding ring order. (up to 1 size up or 1 size down).

Most asked questions

Below are our most asked questions covering our Watches, Jewellery and Customer Care.

Rolex Watch orders include complimentary next day tracked & insured delivery. On other Swiss brand watch orders, we aim to deliver your watch within 2-6 working days although generally we deliver your new watch to you sooner. On Engagement & Wedding Rings delivery is approximately 1-4 weeks as our rings are made to order by our Master Jewellers. On all Jewellery orders we aim to deliver your items within 1-2 working days. 

Yes, we stand by our authentic products and only associate ourselves with 100% genuine watches. All of our watches are sourced directly from authorised dealers only and are identical to you purchasing it from a high street store. Our watches are complete with Box, Papers and Manufacturer International Warranties. We abide by a strict policy and we do not associate ourselves with grey watches / replica watches.

Yes, all of our watches are unworn in box with papers and manufacturer’s contents. Our watches are sourced from authorised dealers only and are identical to you buying it from an high street store. (Serial number, warranty, certificates, packaging, manual, dealer stamp). Our timepieces are complete with a full manufacturer warranty, stamped by the authorised dealer.

We can accept all major debit / credit card payments including American Express, Visa, Mastercard. We also offer Finance packages and can accept payment via Bank Transfer.

We offer free delivery on all orders above £100. For international orders delivery is £35.00. 

Yes we ship Worldwide for a flat fee rate of £35.00. Using DHL Express Worldwide, delivery generally takes between 2-7 working days.

You are more than welcome to collect your purchase, however you must contact us first in order to book an appointment at our office in Ulverston, Cumbria. 

If you have placed an order using Finance, we must deliver the item to the address on your Finance application.

We use DHL Express & Royal Mail to deliver your purchase.

Yes, all of the diamonds that we stock are fully compliant with the Kimberly Process and therefore 100% conflict free. Please see for more information.

Yes, all of our diamonds are GIA certified. You receive the official GIA certificate for your diamond along with our stamped diamond certificate.

Our rings are bespoke and you can request any ring size to suit. If the ring size is not available on the product page, please contact a member of our team and we will be more than happy to help.

Selling my watch

You can sell your Rolex watch in 4 simple steps. Simply visit our 'Sell your Rolex' page here and follow the steps.

You can sell your Rolex directly to us for a fast sale or you can choose to sell on consignment with us where we sell your watch on your behalf. We have the facility to clean up & polish your watch using our Rolex specialist jewellers.

Looking to get more for your watch? We are pleased to announce our consignment service is now live. This service allows you to send your watch to us and we sell it on your behalf for a flat fee of 6.5%. This fee includes an insured collection, appraisal, professional photographs and all selling costs.

We aim to get you the best return on your Rolex watch and our trusted platform is perfect for a hassle-free, quick & secure sale.

On average, you will receive an extra £1,000+ for your watch when selling via Consignment.

We are currently only accepting watches which have their original box & papers.

Selling your Rolex watch on consignment is just as easy as selling your Rolex directly to us. We charge a small 6.5% fee which includes marketing, delivery, transaction fees & labour costs.

You must complete our 30 second valuation form here and choose consignment as your preferred sale method.

We then arrange the GPS tracked insured collection / showroom drop off and carry out an appraisal of your watch.

We will then provide an accurate estimate for your watch and arrange for the professional photographs to be taken and the watch to be listed on our website / platforms.

As soon as your watch sells we will be in touch to notify you of the sale and to transfer the proceeds.

Rolex watches are always in higher demand and eventually, command one of the best values around in the pre-owned market. Thus, it is significant to keep your Rolex timepiece in excellent condition.

Experts recommend retaining its original box and papers as they may add value to a watch. However, you may obtain the best possible price of your Rolex watch when selling it, especially if they are yet in good condition.

Keep your luxury watch in its box. This will prevent it from scratches, scuffed or any other damages. Any significant damages may cause a considerable cutback in the resale value.

Moreover, it is essential to service your Rolex watch on a regular basis and keep all the service receipts. When you decide to sell your Rolex to SwissTimepieces, provide the service history documents (if any) and get a competitive offer.

People choose to sell their Rolex watch for many reasons. While you may choose to sell a Rolex to invest in a new model, others may sell a vintage Rolex to raise instant cash.

The value of a used Rolex watch remain persistently in flux, but a few weeks difference may not bring in much change. Thus, one can decide to sell a Rolex watch whenever it makes the most sense for him/her.

Although the Rolex watches are popular all year round, they serve as highly coveted and landmark gifts for special events like wedding, graduation, anniversary and retirement, be it is new or pre-owned.

Thus, if you sell your Rolex watch when the demand is higher than any other time of a year like graduation season or Christmas, you may expect to obtain a better price.

For those who are looking to sell Rolex watch, it is recommended that you keep your watch’s original documents alongside the box safely as they play a significant part when it comes to selling. The original papers, as well as the box of your watch, will help to verify its authenticity, thereby allowing for a more straightforward selling process.

While the documents or authenticity certification adds to the overall value of a watch, it may fetch you a premium for your timepiece from any potential watch collectors. However, we understand that they can be sometimes misplaced or unwittingly lost.

Unfortunately we are only accepting full set watches currently which have their original box & papers.

Founded in 1905, Rolex has been the pioneer of the wristwatches, manufacturing more than 2,000 timepieces each day. With great innovations in the watch-making industry, Rolex watches are highly desirable among the watch collectors and luminaries all across the globe.

Over a century, the brand has crafted watches that accompanied many achievers and explorers around the world, right from the peak of the highest mountains to the deepest depths of the ocean.

While some Rolex models today are not in production and considered as vintage or collectable, others are continuously manufactured incorporating their unique characteristics. Unlike second hand cars and electronics, pre-owned Rolex watches often retain their value over time.

In fact, many of the highly sought after and most expensive Rolex timepieces of the world are now considered collectable and rare. Thus, the market for pre-owned or vintage Rolex watches is booming, carrying a buoyant value.

You are welcome to book an appointment and visit our showroom in Ulverston, Cumbria.

Alternatively, we can book a GPS tracked and insured collection for free so you can sell your watch from the comfort of your home.