SwissTimepieces Returns Policy

SwissTimepieces – Returns Policy

(Last updated: August 2025)

At SwissTimepieces, we want you to be fully confident when shopping with us. That’s why we offer a 14-day returns period on eligible items, with clear guidelines to protect both our clients and the integrity of our products.

1. Watches – 14 Day Returns Period

• You must notify us within 7 calendar days of delivery if you wish to return your watch.
• Once we have been notified, you have a further 7 calendar days to return the watch to us.
• To be eligible, the watch must be:
  • In the same unworn and immaculate condition as received.
  • Complete with all original packaging, manufacturer papers, accessories, spare links, and any additional items included in the sale.
• Refunds will be processed within up to 3 working days of receiving and inspecting your watch.
  
  

2. Non-Returnable Items

We cannot accept returns or issue refunds for:

• Specially sourced watches (see Section 3).
• Bespoke or personalised items, including engagement and wedding rings.
• Gift cards.
• Items collected in-person from our showroom.
• Items that have been altered or personalised in any way.

This does not affect your statutory rights. Under the Consumer Rights Act 2015, you have the right to reject goods that are of unsatisfactory quality, unfit for purpose, or not as described, within 14 days from the date you took ownership.

3. Specially Sourced Watches – Non-Refundable

• Watches sourced specifically to meet a client’s individual request are treated as bespoke, special orders.
• A 50% non-refundable deposit is required before sourcing begins.
• These items cannot be refunded or exchanged unless faulty or not as described.
  
  

4. Reservation Deposits

4.1 Standard Watch Reservation

• We offer a 48-hour watch reservation for clients wishing to secure a timepiece before completing payment.
• A £500 refundable deposit is required.
• If cancelled within 48 hours, the deposit will be refunded in full within up to 3 working days.

4.2 Extended Reservation

• If a reservation longer than 48 hours is required, a £1,000 non-refundable deposit is required.
• This will be deducted from the final balance if the purchase proceeds.
• If cancelled, the deposit will be retained to cover lost sales opportunities and administrative costs.
  
  

5. Bespoke Items – Non-Refundable

• Engagement rings, wedding rings, and any other bespoke or made-to-order items cannot be returned or exchanged unless faulty or not as described.
  
  

6. Purchases Made Using Finance

• If you purchase using a regulated finance agreement, you have:
  • 14 days to cancel the finance under the Consumer Credit Act 1974.
  • 14 days to return the goods under the Consumer Contracts Regulations 2014.
    
    

7. How to Request a Return

1. Email sales@swisstimepieces.co.uk or call +44 (0)1539 468 057 within 7 days of delivery.
2. Include your order number, reason for return, and photographs of the watch (if applicable).
3. Our team will confirm next steps and issue a Return Authorisation.
   
   

8. Return Shipping Requirements

• Once approved, you have 7 days to return the item.
• You are responsible for arranging and paying for return shipping unless the item is faulty.
• Returns must be:
  • Fully insured for the original purchase price.
  • Sent via a tracked delivery service.
  • Packaged with sufficient protective packaging to reduce the risk of damage during transit.
• We are not responsible for loss or damage in transit when returned by the customer.
  
  

9. Faulty or Incorrect Items

• If your item is faulty or not as described, please contact us immediately.
• UK-based customers may be offered collection at our cost if a fault is confirmed.
• If a fault is verified, we will offer a repair, replacement, or full refund.
  
  

10. Gift Returns

• If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
• Once the returned item is received and inspected, a gift certificate will be issued.
  
  

11. International Returns

• Clearly mark packages as “Returned Goods” to avoid customs charges.
• Any duties or fees charged to us due to incorrect declaration will be deducted from the refund.
  
  

12. Refund Method

• Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed.
• Please allow up to 3 working days for the refund to be issued once processed, and additional time for your bank to credit the funds.
  
  

SwissTimepieces
Second Floor, Station House
Station Road
Kendal
LA9 6RY
United Kingdom

Email: sales@swisstimepieces.co.uk
Tel: +44 (0)1539 468 057