SwissTimepieces Terms Of Service

SwissTimepieces – Terms & Conditions

(Last updated: August 2025)

SwissTimepieces is a trading name of Authentic Swiss Watches Ltd, Company Number: 10812930, registered in England & Wales.
Registered Office: Second Floor, Station House, Station Road, Kendal, LA9 6RY, United Kingdom.
Authorised and regulated by the Financial Conduct Authority (FCA), Firm Reference Number: 817334.

We are committed to providing a secure, transparent, and exceptional buying experience. These Terms & Conditions explain your rights, our responsibilities, and how we work together.

By purchasing from us, you agree to be bound by these Terms & Conditions. If you have any questions, please contact our team at sales@swisstimepieces.co.uk or +44 (0)1539 468 057 before placing an order.

1. Buying a Watch

1.1 Authenticity Guarantee

• All watches sold by SwissTimepieces are 100% authentic, have passed our in-house checks, and are sold with their original manufacturer papers unless explicitly stated otherwise (in which case this will be clearly shown in the product description).
• If any watch is ever proven not to be authentic, we will refund the full purchase price.

1.2 Condition & Description

• All photographs show the actual watch for sale. No stock images are used.
• Our descriptions are accurate to the best of our knowledge, but we encourage you to review all images, condition notes, and details prior to purchase.
• Some watches may have undergone light refurbishment to ensure presentation quality.

1.3 Availability

• All items are subject to availability. If a watch is no longer available after you place an order, we will contact you immediately and issue a full refund.

2. Payments, Pricing & VAT

2.1 Currency & Pricing

• All prices are in GBP (£). Payments must be made in GBP.
• Pre-owned watches are sold under the UK VAT Margin Scheme, meaning VAT is not reclaimable.
• We reserve the right to correct any pricing errors.

2.2 Payment Methods

• We accept bank transfer, debit/credit card, and approved finance options.
• For security, we may require proof of identity and address before dispatch.

3. Reservation Deposits

3.1 Standard Reservation

• To reserve a watch for up to 48 hours, we require a £500 refundable deposit.
• If you decide not to proceed, the deposit will be refunded in full within 48 hours of cancellation.

3.2 Extended Reservation

• For reservations longer than 48 hours, we require a £1,000 non-refundable deposit.
• This will be deducted from the purchase price if the sale completes, but forfeited if it does not proceed.

3.3 Conditions

• A reservation removes the watch from sale in our showroom and online.
• If payment is not completed within the agreed timeframe, the reservation will be cancelled and the watch relisted.

4. Delivery & Shipping

4.1 UK Orders

• Watches are sent via insured next working day delivery once payment is cleared.
• A signature from an adult (18+) is required upon delivery.

4.2 International Orders

• Shipped via a fully insured courier (usually DHL Express).
• International deliveries may be subject to customs duties or taxes, payable by the customer.

4.3 Responsibility

• Risk passes to you upon delivery. Please inspect your watch immediately and contact us within 48 hours of delivery for any issues.

5. Returns & Cancellations

5.1 Standard Watches

• We offer a 14-day returns policy from the date of delivery.
• Items must be returned unused, in the same condition as supplied, with all original packaging, papers, and accessories.
• Refunds will be processed within 5 working days of receipt and inspection.

5.2 Bespoke Items (Engagement & Wedding Rings)

• All bespoke, made-to-order rings are non-refundable and non-exchangeable, unless faulty or not as described.
• This is because they are crafted to your exact specifications and cannot be resold.

5.3 Purchases via Finance

• If your purchase is made using a regulated finance agreement, you are entitled to a 14-day right to cancel the finance under the Consumer Credit Act 1974 and a 14-day right to return the goods under the Consumer Contracts Regulations 2014.
• This does not affect your statutory rights.

5.4 Return Conditions

• Return shipping and insurance are your responsibility unless the item is faulty.
• We recommend a tracked and insured method for the full value.

6. Warranty

6.1 Coverage

• Most watches we sell are still covered under their original manufacturer warranty. The length and terms of this warranty vary by brand and will be clearly stated in the product listing.
• If the manufacturer warranty has expired, we provide a 12-month SwissTimepieces warranty covering manufacturing and mechanical defects.
• If the watch has been fully serviced by our British Horological Institute (BHI) accredited watchmaker, we provide a 24-month SwissTimepieces warranty from the date of purchase.

6.2 Exclusions

• Wear and tear, accidental damage, water damage, or tampering by non-authorised watchmakers are not covered.
• Warranty does not cover deterioration within manufacturer-specified tolerances or cosmetic imperfections clearly described at the point of sale.

6.3 Claims Process

• Contact us for a returns authorisation before sending your watch.
• If covered, we will repair, replace, or refund at our discretion.
• Warranty is in addition to your statutory rights under UK law.

7. Selling or Part-Exchanging a Watch

7.1 Valuation Process

• All valuations are subject to inspection and The Watch Register stolen property check.
• Revised offers may be made if the item differs from the description provided.

7.2 Ownership

• You must own the watch outright and be entitled to sell it.
• It must not be stolen, subject to finance, or counterfeit.

8. Liability

• We are not liable for business losses. Watches are sold for personal use only.
• Our total liability will not exceed the purchase price.
• Nothing in these terms limits our liability for death, personal injury, or fraud.

9. Events Outside Our Control

We are not liable for delays or failure caused by events beyond our reasonable control, including courier delays, natural disasters, or strikes.

10. Governing Law & Jurisdiction

These terms are governed by the law of England & Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.

11. Contact Information

SwissTimepieces
Second Floor, Station House
Station Road
Kendal
LA9 6RY
United Kingdom

Email: sales@swisstimepieces.co.uk
Tel: +44 (0)1539 468 057
Authorised and regulated by the Financial Conduct Authority (FCA), Firm Reference Number: 817334